Refund and Returns Policy (Effective: January 7, 2025)
Introduction
At Modsuri, we strive to provide a positive shopping experience, and we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward return and refund process. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.
Return Eligibility
You can return most items purchased from Modsuri within 30 days of the delivery date for a full refund or exchange, provided that the following conditions are met:
- The items must be unused and in the same condition as when they were received.
- Products should be returned in their original packaging with all tags and labels intact.
- Certain products, such as personal care items, undergarments, and clearance items, are non-returnable for hygiene and safety reasons.
How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@modsuri.com within 30 days of receiving your order. Provide your order number and details of the items you wish to return.
- Return Authorization: Once we receive your return request, we will send you a Return Authorization (RA) number and return instructions.
- Prepare the Return: Pack the items securely in their original packaging and include a copy of the RA number inside the package.
- Return Shipping: You are responsible for return shipping costs unless the item is defective or the return is due to our error (e.g., receiving the wrong item).
- Ship the Return: Send the return package to the address provided in the RA instructions. We recommend using a trackable shipping service to ensure the safe return of your items.
Refund Process
Once we receive your returned items and inspect them to ensure they meet the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used at checkout, and you will receive a notification once your refund has been processed.
- Processing Time: Please allow 7-10 business days for your refund to appear on your account after we process it.
- Partial Refunds: In cases where the returned items are not in their original condition or are damaged, we may issue a partial refund, reflecting the reduced value of the product.
Exchanges
If you would like to exchange an item for a different size or color, please return the original item following the procedure outlined above and place a new order for the desired item. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@modsuri.com. We will arrange for a replacement or a full refund at no additional cost to you. Please include photos of the damaged or defective item to expedite the process.
Non-Refundable Items
The following items are not eligible for return or refund:
- Personal care products (e.g., lotions, skincare)
- Underwear or diaper products
- Items marked as “Final Sale” or “Clearance”
- Gift cards
Cancellations
You can cancel your order within 24 hours of purchase for a full refund, as long as your order has not been processed or shipped. If your order has already been processed or shipped, please follow the return procedure outlined above.
Changes to This Policy
We reserve the right to update our Refund and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
Contact Information
If you have any questions about this Refund and Returns Policy, please contact us at:
Modsuri
441 Lee Rd #322
Marianna, Arkansas (AR)
Phone: (870) 295-5890
Email: info@modsuri.com
Website: modsuri.com