Shipment Policy (Effective: January 7, 2025)

Introduction

At Modsuri, we are committed to providing fast, reliable, and affordable shipping for all our customers. This Shipment Policy outlines the details of our shipping procedures, including shipping methods, costs, processing times, and delivery times for both domestic and international orders. Please read through this policy to understand how we handle the shipment of your purchases.

Shipping Methods and Options

We offer a variety of shipping methods to suit different delivery needs and timelines. Available shipping options include:

  • Standard Shipping: This is our most economical shipping method. Standard shipping typically takes 5-7 business days for delivery within the U.S.
  • Expedited Shipping: For faster delivery, we offer expedited shipping, which usually arrives within 2-3 business days.
  • Overnight Shipping: For urgent deliveries, we offer next-day delivery (overnight) for orders placed before the cutoff time. Orders placed after the cutoff time will be shipped the following business day.
  • International Shipping: We also offer international shipping to select countries. Delivery times and costs will vary based on your location.

Shipping Costs

Shipping costs are determined based on the weight, size, and destination of your order. The exact shipping charges will be calculated during checkout, and the total cost will be displayed before you finalize your purchase.

  • Free Shipping: We offer free standard shipping on orders over a certain amount (e.g., $50). This offer applies to domestic orders within the U.S. only and excludes certain heavy or bulky items.
  • Shipping Charges: For orders that do not qualify for free shipping, the shipping fee will be displayed at checkout based on your selected shipping method and delivery address.

Order Processing and Delivery Times

  • Order Processing: Orders are typically processed and shipped within 1-2 business days after receipt of payment. However, order processing times may vary depending on product availability and order volume.
  • Delivery Time: The delivery time depends on the shipping method selected and the destination. Please note that shipping times are estimates, and we cannot guarantee exact delivery dates. In some cases, delays may occur due to factors beyond our control, such as weather conditions or shipping carrier delays.
  • Shipping Delays: While we make every effort to ensure timely delivery, Modsuri is not responsible for shipping delays caused by third-party carriers. If your package is delayed, please contact the carrier directly for more information.

International Shipping

  • Shipping to International Destinations: We offer international shipping to select countries. During checkout, you will be able to choose from available international shipping options based on your location.
  • Customs Duties and Taxes: International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These fees will be calculated at the time of customs clearance and are separate from shipping charges.
  • Delivery Time for International Orders: Delivery times for international orders vary based on the destination. Standard international shipping may take 10-15 business days, while expedited options are generally faster.

Order Tracking

Once your order has been shipped, you will receive an email containing tracking information. You can use the tracking number to monitor the progress of your shipment. Please allow 24-48 hours for tracking information to update after your order has been shipped.

Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid street address during checkout.
  • Undeliverable Packages: If a package is undeliverable due to an incorrect address, the recipient may be responsible for reshipping fees or may need to arrange for another delivery attempt.
  • Heavy or Bulky Items: For large or heavy items, additional shipping charges may apply. These charges will be communicated to you during checkout.

Shipment Errors or Damages

  • Damaged Packages: If your order arrives damaged, please contact us immediately at info@modsuri.com. We will work with you to resolve the issue, which may involve sending a replacement or issuing a refund.
  • Incorrect Orders: If you receive an incorrect item, please notify us within 7 days of receiving your order. We will provide instructions for returning the incorrect item and sending the correct one.

Changes to This Policy

We reserve the right to update or modify this Shipment Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We recommend reviewing this policy regularly for updates.

Contact Information

If you have any questions regarding this Shipment Policy, please contact us at:

Modsuri
441 Lee Rd #322
Marianna, Arkansas (AR)
Phone: (870) 295-5890
Email: info@modsuri.com
Website: modsuri.com